FREQUENTLY ASKED QUESTIONS

Order

  • I can design my shoes? How does it actually work?
  • Where do I set the size of the shoe?
  • Can I have two shoes in different colour?

SIZING

  • How do you figure out what should be the size of the shoes I ordered?
  • How to measure my feet?
  • What size do you offer?
  • My feet shape is slightly irregular
  • My feet differ in size.
  • I have a photo or a sketch of my dream shoes – could you make them for me?

LEATHERS

GIFT VOUCHER

  • Do you sell gift vouchers?
  • What if the value of the voucher is lower or higher than the shoe ordered by the person using the voucher?

PAYMENT

  • What forms of payment do you accept?

DELIVERY

  • How long does it take to deliver my order?
  • Which countries do you deliver to and how much does it cost?
  • How does So much more deliver shoes?
  • Where can I track my parcel?
  • I need the courier to get in touch with me, before they arrive at my address, how do I do that?

RETURN

  • How does your return policy work?
  • What if personalized shoes that I ordered do not fit?
  • How will you pick up the shoes? What should I prepare?
  • What if shoes arrive faulty?
  • What if my shoes are in a different colour than I expected?
  • You remade my shoes, but they still do not fit.